Terms & Conditions

Last updated: 7 March 2026

1. Introduction

Welcome to CompanionTrack. These Terms & Conditions (“Terms”) govern your access to and use of the CompanionTrack website at companiontrack.com and the web application at app.companiontrack.com (collectively, the “Service”).

By creating an account, proceeding from our sign-up page, or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

2. Who We Are

CompanionTrack is an independent product operated by its founder (“we”, “us”, or “our”). Questions about these Terms can be directed to us via our contact form.

3. Eligibility

To use the Service you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction), or have the consent of a parent or legal guardian who agrees to these Terms on your behalf
• Provide accurate and truthful information when creating your account
• Not have had a previous account terminated or suspended by us for breach of these Terms

4. Plans, Features and Payment

CompanionTrack offers two plan types: a Free plan and a paid Plus plan. The features and limits applicable to each plan are published on our website at companiontrack.com and within the app.

The Plus plan is available as a monthly subscription, priced in GBP or USD depending on your region. All fees are stated at the time of purchase.

Refunds
Subscription fees are non-refundable except where required by applicable law. If you are a consumer in the UK or EU, you may have a statutory right to cancel within 14 days of purchase. This cancellation right does not apply once you have begun actively using Plus plan features during that period.

Auto-renewal and cancellation
Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period; you will retain access to Plus features until that date.

Changes to pricing and plan limits
We reserve the right to change subscription pricing or plan feature limits at any time. We will give you at least 30 days’ notice of any change that affects your existing subscription, delivered by email or in-app notification. If you do not accept the change, you may cancel your subscription before it takes effect. Continued use of the Service after the change takes effect constitutes your acceptance of the updated terms.

5. Your Account

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately if you suspect any unauthorised use of your account

We reserve the right to suspend or terminate your account if we reasonably believe your account has been compromised, or if you have breached these Terms.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service in a way that violates any applicable local, national, or international laws or regulations
• Input false, misleading, or fraudulent information about yourself or your pets
• Attempt to gain unauthorised access to any part of the Service or related systems
• Use automated tools, scripts, or bots to interact with any part of the Service
• Upload content that is offensive, defamatory, or infringes the rights of others
• Attempt to reverse engineer, decompile, or disassemble any part of the Service

7. Pet Data and User Content

You retain ownership of all information, photos, and data you upload to the Service (“User Content”). By uploading User Content, you grant us a limited, non-exclusive, worldwide licence to store, process, and display that content solely for the purpose of providing the Service to you.

You are solely responsible for the accuracy of any pet health information, vaccination records, insurance details, or other data you enter. We do not verify or validate any User Content.

8. The Advisor Feature

What the Advisor is
CompanionTrack includes an AI-powered feature called “Advisor”. The Advisor uses a large language model (LLM) to generate responses to questions you submit about your pet, drawing on the pet information you have entered in the app. It is designed to provide general, informational pet-care guidance only.

Scope: pet-related questions only
The Advisor is configured to respond to pet-related questions only and will decline to answer questions outside this scope. You must not attempt to use the Advisor for any purpose other than seeking general guidance relating to the care of your own pets.

By using the Advisor, you expressly acknowledge and agree that:

• The Advisor may produce responses that are inaccurate, incomplete, outdated, or unsuitable for your pet’s specific circumstances — AI language models have known limitations and may occasionally generate responses that appear confident but are factually incorrect
• Advisor responses constitute general informational guidance only and should never be relied upon as clinical or professional advice
• You will always consult a registered veterinarian before making any decision that could affect your pet’s health, treatment, medication, diet, or welfare
• In any situation involving a potential emergency, urgent health concern, or risk to your pet’s life, you will contact a veterinarian or emergency animal health service immediately and will not rely on the Advisor
• CompanionTrack accepts no responsibility or liability whatsoever for any harm, loss, injury, illness, deterioration in health, or death of any animal arising from your use of or reliance on Advisor responses
• CompanionTrack accepts no responsibility or liability for any financial loss, emotional distress, or other consequential loss arising from decisions made in reliance on Advisor responses
• Your queries and pet data are transmitted to a third-party AI provider for processing in order to generate Advisor responses. This is described further in our Privacy Policy.

Onboarding acknowledgement
On first use of the Advisor, you will be asked to confirm that you have read and understood the limitations of the Advisor as described above. By ticking that confirmation and proceeding, you create a record of your acknowledgement of these terms. If you did not complete this step, your continued use of the Advisor constitutes acceptance of these limitations in full.

Fair use of the Advisor
The Advisor is provided for your personal, non-commercial use in connection with the care of your own pets only. You must not:

• Use automated scripts, bots, or tools to submit queries to the Advisor
• Resell, sublicense, share, or otherwise provide third-party access to the Advisor
• Attempt to extract, probe, reverse engineer, or replicate the underlying AI model or its configuration
• Submit queries in volumes or at a rate that places excessive or unreasonable demand on our systems

We reserve the right to suspend or restrict access to the Advisor for any account we reasonably believe is in breach of this fair use policy, without prior notice.

9. Intellectual Property

All content, design, software, trademarks, and materials forming part of the Service (excluding User Content) are owned by or licensed to us and are protected by applicable intellectual property laws. You must not reproduce, distribute, or create derivative works from any part of the Service without our prior written permission.

10. Availability and Changes to the Service

We will make reasonable efforts to keep the Service available, but we do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time. We will endeavour to give reasonable notice of material changes.

We may update these Terms at any time. We will notify you of material changes by updating the “Last updated” date above and, where appropriate, by email or in-app notification. Continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, secure, uninterrupted, or meet your specific requirements.

Some jurisdictions do not allow the exclusion of certain warranties, so the above exclusions may not apply to you to the extent prohibited by applicable law.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

• We shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Service
• We shall not be liable for any harm, loss, injury, illness, or death of any animal arising from use of or reliance on the Advisor feature or any other part of the Service
• We shall not be liable for any loss or damage arising from any decision made by you in reliance on AI-generated content produced by the Advisor
• Our total aggregate liability for any claim arising out of or in connection with these Terms shall not exceed the greater of (a) the total amount you paid us in the 12 months preceding the claim, or (b) USD $50 / GBP £50

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

If you are a consumer in a jurisdiction that provides additional statutory rights (including under EU or UK consumer protection laws), those rights are not affected by these Terms.

13. Third-Party Services

The Service relies on third-party platforms including hosting, infrastructure, and AI providers. We are not responsible for the performance, availability, or terms of any third-party services.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. However, if you are a consumer resident in another jurisdiction, you may also have rights under the laws of that jurisdiction which cannot be excluded by this clause.

We encourage you to contact us in the first instance to resolve any dispute informally. If a dispute cannot be resolved informally, it shall be subject to the jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer rights you may have in your local jurisdiction.

15. Contact Us

For any questions about these Terms, please contact us at: our contact form

---

© 2026 CompanionTrack. All rights reserved.